JOIN THE CUSTOMER REVOLUTION
Welcome! We are celebrating Call Center Summit’s 9th year with a newly branded and improved Summit – The Future Call Center Summit. An event that challenges the status quo and explores remarkable service every time, everywhere.
The future is here. Technology is moving into the cloud and customers are contacting you using their mobile devices. Social media and mobile alone have created an “always on” society where the conversation never stops, changing the face of customer service as we know it. Big data is enabling companies to go beyond a 360 degree view of their customers to be more proactive and create a richer customer experience.
Introducing The Future Call Center Summit where customer care professionals, experience visionaries and technology experts convene under one roof to discuss how to leverage service as a pinnacle business driver. The event focuses on the opportunities and obstacles service career professionals must know to keep on top of trends and remain ahead of the curve.
Through a wide-variety of formats and event experiences you will roll up your sleeves for an action-oriented experience where experience-based presentations provide proof, keynotes provoke and like-minded peer meet-ups provide the intimate forum to solve what keeps you up at night.
Let us help you tackle your challenges head on.
Interested in getting involved?
Lisa Schulman - Senior Conference Producer & Sector Leader
Phone: 212-885-2714 Fax: 212-885-2723